Returns Policy
At Green House 420 SA, we strive to ensure that our customers are satisfied with their purchases. If you are not entirely happy with your order, we are here to help.
1. Defective Products
If you receive a defective product, you may return it for a full refund or exchange within 14 days of purchase. To be eligible for a return, please ensure that:
- The product is in its original packaging.
- You provide proof of purchase.
2. Non-Defective Products
Due to the nature of our products, we do not accept returns or offer refunds for non-defective products. Please make sure to review your order carefully before completing your purchase.
3. Return Process
To initiate a return for a defective product, please follow these steps:
- Contact Us: Reach out to our customer service team at [Your Email Address] or [Your Phone Number] to inform us of the issue.
- Return Authorization: Our team will provide you with a return authorization and instructions on how to return the product.
- Shipping: Pack the product securely in its original packaging and ship it to the address provided by our customer service team. Please note that you will be responsible for the shipping costs associated with returning the product.
4. Refunds
Once we receive your returned product, we will inspect it and notify you of the status of your refund. If your return is approved, we will process the refund to your original method of payment within 7-10 business days.
5. Exchanges
If you prefer an exchange instead of a refund, please let our customer service team know. We will arrange for a replacement product to be sent to you once we receive and inspect the defective product.
6. Contact Information
If you have any questions about our Returns Policy, please contact us at:
Greyville:
063 841 4395
296 Dr Yusuf Dadoo St, Greyville
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Sydenham:
074 573 0643
444 Randles Rd, Sydenham
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Overport:
074 573 0643
Shop 5 , 84 Felix Dlamini Road
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